Frequently Asked Questions

What carry-on items can I bring through the airport passenger security Checkpoint?

Passengers are allowed one suitcase/carry-on and one personal item such as a purse, laptop, backpack, etc.

Contact the Transportation Security Administration (TSA) at 1-866-289-9673 or visit their website, click for disclaimer regarding items to be taken across the Security Checkpoint.

What is the Pet and Animal Policy at the Sunport?

The Sunport is a public building and adheres to the City of Albuquerque ordinances pertaining to animals in public areas. It is the responsibility of pet owners to follow these policies and control their animals for the safety of the general public.

  • All dogs and/or other animals must be restricted at all times and may not run at large on City property
  • Traveling animals, including Emotional Support and Therapy Animals, must be confined to a carrier or leash at all times
  • Leashes may not exceed 8 feet

Service Animals are commonly found at the Sunport, and New Mexico State Law finds that “unrestrained animals constitute a danger to qualified service animals and public safety.” The rights of Service Animals and their handlers are supported by the ADA (Americans with Disabilities Act of 1990). It is unlawful for any person to:

  • Intentionally interfere with the use of a qualified service animal by harassing or obstructing the handler and/or Service Animal
  • Fail or refuse to control an unrestrained animal or to allow an animal to interfere with or obstruct the handler and/or Service Animal

 

Sunport Pet Relief Area Located Near

How can I file a noise complaint or track flights?

To file an aircraft noise complaint:

Please call the Noise Hotline at 505-842-2007. This hotline will prompt you to file and record your complaint. When filing a complaint please include the following:

  • Name, address, and phone number that you can be contacted during business hours
  • Date and time of occurrence
  • Nature/description of the disturbance

Description of aircraft if possible (i.e. helicopter, commercial airline, military, private aircraft, and any other distinguishing characteristics)

Flight Tracking

Aircraft typically arrive and depart heading into the wind. At the Sunport, winds tend to flow out of the east and west. Though flight paths in and out of the Sunport are fairly consistent, variations are to be expected based on air traffic, weather conditions, and overall safety.

The Sunport offers a web-based solution for tracking flights and filing noise complaints with the ability to view and track aircraft within the City of Albuquerque and surrounding areas in near real-time. The system provides information such as aircraft operations (arrival, departures, and overflights), aircraft ID and type, altitude, and speed.

Click the link below to submit a noise complaint or track flights via the online system. 

Track Flights & File Noise Complaints

How can I apply for a job at the airport?

You can apply for a job at Albuquerque International Sunport in these areas:

Interested in applying for a position with the Albuquerque International Sunport? Please visit the City of Albuquerque Employment Home Page.

You also can contact the airlines or any of our other tenants about jobs by visiting our Commercial Airlines and Shops and Restaurants pages. Phone numbers are listed on these pages for your convenience.

Many airlines also utilize contract staff for their operations. Please visit the following links for contract career opportunities:

What is the Sunport Smoking Policy?

Smoking is prohibited throughout the Albuquerque International Sunport, including restaurants and inside the terminal. Smoking is allowed in designated areas outside the terminal.

Is there a Mail and Package Drop at the Sunport?

For passenger convenience, a USPS mailbox and a FedEx envelope and package box are located outside the building on the east end of the ticketing level.

NOTE: Due to construction, the mail and package drops have temporarily relocated east of the Southwest skycaps.

Does the Sunport have a Lost & Found?

Items Left at Sunport
For items left at the Sunport—not including the screening checkpoint or airlines/aircraft, contact Albuquerque International Sunport lost & found at (505) 244-7706 (24-hour line).

Left at Screening Checkpoint
For items left at the TSA screening checkpoint, contact the Transportation Security Administration (TSA) lost & found at (833) 359-7324 (24 hour recorded line).

Missing from Luggage
For items missing from checked luggage, contact the Transportation Security Administration (TSA) lost & found at (833) 359-7324 (24 hour recorded line), (866) 289-9673 (Business hours), or check online at www.tsa.gov.

Left on Aircraft
For items left at an airline or on aircraft. Contact the specific airline.

Does the Sunport ever close?

The facility is open 24 hours a day, 7 days a week, 365 days a year. Only safety or operational circumstances could cause public access to the airport to be restricted.

How can I escort my child to the boarding gate?

Policies regarding escorting children past the security checkpoint to the gate area vary from airline to airline. Contact the airline your child is traveling regarding their policy.

Who do I call for the lost-and-found at the airport?

For items lost or left at the security checkpoint, contact the Transportation Security Administration (TSA) at 505-246-4100. TSA hours: M-F 7:30am – 4:00pm

For items lost or left within or around the Sunport terminal, contact the Aviation Department Communications Center at 505-244-7706. Aviation Communications Center hours: 24 hours a day, 7 days a week.

For items left at an airline boarding gate or on an aircraft, contact the specific airline.

Where do I get flight information?

Click here to check Albuquerque flight arrival and departure information. You can also contact the airline directly. Have the following information ready:

  • Name of the airline
  • Flight number
  • Origination city / destination city
  • Departure time and arrival time
What shuttles run between the airport and Santa Fe?

There are a number of shuttle companies that provide service between the Sunport and Santa Fe. Contact information is available on our Ground Transportation page. Contact the shuttle companies directly for departure times and fees.

How do I file a noise complaint or track a flight?

The Sunport offers a web-based solution for tracking flights and filing noise complaints with the ability to view and track aircraft within the City of Albuquerque and surrounding areas in near real time. The system provides information such as aircraft operations (arrival, departures, and overflights), aircraft ID and type, altitude and speed.

For more information and an overview of the Sunport’s Flight Tracking and Noise Complaint System, click here. You may also call the noise hotline at (505) 842-2007.

Can I page a passenger at the airport?

Yes. Contact the Airport Communications Center at 505-244-7706.

Where do I report debris at or near the airport?

Contact the Airport Communications Center at 505-244-7706 and let them know the location of the problem and what needs to be removed. They will work with the Aviation Airfield Division, which is responsible for clean-up and removal.

 

Does the airport close for bad weather?

No. The airport is open 24 hours a day, 7 days a week. However, bad weather can cause flight delays and cancellations. Contact the airline with whom you are traveling.

 

Who cleans snow and ice at and near the airport?

The Aviation Airfield Division. Contact the Aviation Communication Center at 505-244-7706 and let them know the location of the problem.

Can we hold meetings or receptions at the Old Terminal?

Yes. The old airport is available for rent or lease to the public. Tia Juanita’s, located on the 3rd level of the terminal, also has space available for meetings and other public events. For more information, contact Doug Lutz at dlutz@cabq.gov.

How can I get my luggage out of the baggage service office?

Please contact the airline you are traveling for their baggage service office hours.

Can I get help at the Sunport if my car will not start?

Yes, if our equipment is available and staffing levels permit, jumpstarts can be provided. If we are unable to provide this assistance, you may need to contact your roadside assistance for help. You can contact the Parking Office at 505-244-7883 or the main number of the Sunport at 505-244-7700 to request assistance.

Who can I call to get a wheelchair at the curbside?

When you get to the departure level at the Sunport, ask a Skycap for assistance.

Are currency exchange services available at the Sunport?

No, please be sure to have currency exchanged before your flight.

ABQ Sunport is Taking Proactive Steps to Mitigate the Spread of COVID-19.  Learn More
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